OUR
SOLUTION

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Modular platform for end-to-end Order to Cash process automation: it is an essential tool for improving collaboration between the organization and its customers, increasing levels of interoperability and transparency between the parties.

FEATURES

Corporate Platform

  • Order management system: module for the automated management of orders and documents reception sources (multi-channel input: mail, fax server, EDI, API, SFTP, customer portal, etc.). Thanks to advanced recognition technologies, it allows information to be extracted from documents to perform automatic data export to the company’s ERP systems
  • Workflow management: module for the definition and activation of management workflows
  • Invoicing: module for the automated management of the invoicing process (both electronic and traditional) in compliance with Countries’ regulations
  • Payments and reconciliation: module for the automation of documents reconciliation process (orders, invoices, transport documents, payments, etc.) thanks to advanced recognition and matching technologies
  • Communication and document distribution: module for multi-channel documents distribution (postal service, mailing/PEC, SMS, EDI, E-Invoicing, web portal)
  • Complaints management: module for the automatic management of customers’ complaints
  • Advanced reporting: module for monitoring the main process KPIs

Customer Platform 

  • Order creation: module for the creation and transmission of orders directly from the platform
  • Monitoring and tracking: module to provide customers with evidence of the status of their orders
  • Communication and ticketing: module for opening tickets in regard to the placed orders

…to your problems…

Presence of unstructured
data and information

Limited visibility of information
and process phases 

Lack of
collaboration

Manual management leading
to inefficiencies and errors

Loss or mismanagement
of orders

…to make a difference!

Advisory approach

Analyzing the scenario in which the company operates, DT supports organizations in defining the most suitable path to achieve short and long term goals to enhance digital transformation and business growth.

Total Integration

The platform can be fully integrated with the most common ERPs (SAP, Stealth, IFS, Oracle JD Edwards, Microsoft Dynamics NAV, Salesforce, etc.).  

Customization, flexibility, and scalability

The platform is fully customizable and individual modules can be activated according to customer needs.

HIGHLIGHTS

Increased Efficiency

The process digitalization cuts document management costs and reduces processing times

Increased visibility and reduced search times 

Process-related material is accessible from a single platform (RDA, ODA, EM, invoices, contracts etc.)

Automation, standardization, and optimization

Errors and inefficiencies are reduced thanks to the elimination manual tasks

Increased visibility and traceability

Monitoring information flows enables organizations to make informed strategic decisions based on real data insights

Increased staff satisfaction levels

Employees are redeployed in higher value-added activities by automating repetitive and manual tasks

Improved customer relations

Transparency of information between organizations and customers increases levels of interoperability between parties

RELATED TECHNOLOGIES

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